Consumer Protection

Troubled Peoples Gas pipe replacement program continues to struggle

By | Abe Scarr
Illinois PIRG State Director

Every quarter, the Chicago gas delivery utility releases a report on its pipe replacement program. Unfortunately, the first quarter report shows the program continues to struggle: not prioritizing public safety and risk reduction, behind schedule and over budget, and increasingly unaffordable.

Not worth the risk: It's time to get talc out of all cosmetics, not just baby powder

By | Danielle Melgar
Make It Toxic Free Campaign, Advocate

Johnson & Johnson will end the sale of talc-based baby powders--which can be contaminated with asbestos--in the United States and Canada. That’s a big win for consumers, but it’s not enough.

News Release | Illinois PIRG Education Fund | Consumer Protection

Chicago City Council passes resolution calling on state to rein in troubled Peoples Gas pipe replacement program

The Chicago City Council today passed a resolution calling on Gov. J.B.  Pritzker and the Illinois General Assembly to reform the troubled Peoples Gas pipe replacement program. The program has been beset by management missteps, cost overruns, and an inability to reduce pipeline failure rates. The program is increasingly unaffordable for many Chicago residents: in 2019, Chicagoans fell $60 million behind on their heating bills and Peoples Gas sent out more than 300,000 disconnection notices. 

News Release | U.S. PIRG Education Fund | Consumer Protection

Americans need stronger consumer protections during COVID-19 crisis

U.S. PIRG Education Fund has released a report with the Student Borrower Protection Center and Consumer Action. The report makes recommendations to the Consumer Financial Protection Bureau (CFPB) to upgrade its consumer complaint tool, including the public consumer complaint database, so COVID19-related complaints can be handled more quickly and tracked better.

News Release | Illinois PIRG Education Fund | Consumer Protection

Illinois Commerce Commission Settles Open Meetings Lawsuit

The Illinois Commerce Commission has agreed to settle a lawsuit filed by Illinois PIRG Education Fund and GlidePath that alleged it deliberately excluded select consumer advocates and industry experts from participating in its NextGrid Study process, while allowing ComEd and Ameren to fund, shape, and approve a report designed to influence Illinois energy policy. 

News Release | Illinois PIRG Education Fund | Consumer Protection

Illinois Attorney General demands online marketplaces end coronavirus price gouging

Illinois Attorney General Kwame Raoul is calling on the country’s top online marketplaces to crack down on price gouging amidst the novel coronavirus (COVID-19) outbreak. Raoul joined a bipartisan group of 33 attorneys general, led by Pennsylvania Attorney General Josh Shapiro along with co-leading Attorneys General Hector Balderas (NM), William Tong (CT), and T.J. Donovan (VT), in sending a letter today urging the companies -- Amazon, Craigslist, eBay, Facebook and Walmart -- to quickly implement preventative measures on their platforms to ensure that consumers don’t get taken advantage of during this public health crisis.

The Illinois Commerce Commission (ICC) ordered all public gas, electricity, water and sewage utilities in the state of Illinois to cease disconnections and waive late fees until May 1, or until the state of emergency is lifted. Adopting these policies is an important step, but it's also important that utilities let customers know about these policies and how customers will be impacted by them.

News Release | Illinois PIRG Education Fund | Consumer Protection

Illinois Commerce Commission orders utility disconnection moratorium

Today, the Illinois Commerce Commission passed several emergency orders in response to the Covid-19 pandemic, including placing temporary moratoriums on utility disconnections as well as on in-person solicitations by alternative retail electric and gas suppliers.

Utilities pause disconnections in response to pandemic

By | Eva Haraldsdottir
Campaign Organizer, Illinois PIRG

As more and more Illinoisans are forced to stay home from work by the COVID-19 outbreak, paying utility bills is a looming concern among many. Many will be faced with a combination of declining income and increased energy bills because of increased energy consumption while staying home.

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