Consumer Tips

PROTECTING YOURSELF IN A COMPLEX MARKETPLACE — Our researchers and attorneys provide key tips for how you can shop for the best bank, get the best car loan, protect against identity theft, and more.

The Best Ways to Protect Yourself

Being a consumer in today’s marketplace can be tough. Financial decisions in particular often require navigating a torrent of misleading advertisements and pages of jargon-filled small print. Even the simplest choices — everyday financial decisions like opening a credit card, creating a bank account, applying for a loan, or sorting through cell phone contracts — can take time, energy and knowledge that too many of us don’t have.
   
Many financial institutions don’t set out to make it easier for their customers:

  • 1 out of every 20 Americans — millions of consumers — have errors on their credit reports significant enough to raise their rate on loans.
  • Financing cars through dealerships costs consumers more than $25.8 billion in additional hidden interest.
  • From 2005 to 2010, identity theft rose by 33%. In 2012, an estimated 12.6 million Americans became victims. That is 1 victim every 3 seconds. 
  • Banks made around $11 billion in overdraft fees in 2015, fees they pitched as “overdraft protection” but actually cost consumers more.

Despite these practices, there are ways to protect yourself. We want to help. This is why we’ve created the following tip sheets based on common complaints to the Consumer Financial Protection Bureau and the Federal Trade Commission. Read on. Protect yourself from becoming a statistic.

File a complaint if you have a problem

For all sorts of everyday consumer problems, there are government resources that can help. Federal agencies like the Consumer Financial Protection Bureau and Consumer Product Safety Commission exist to protect us from unfair or dangerous products. Submitting complaints to government agencies can help resolve your problem AND it helps these agencies hold companies accountable for unfair practices. For more information, consult our tip sheet on the subject, which includes information on how to contact the CFPB with financial complaints, the CPSC with toy and other product safety complaints, the NHTSA with car safety complaints, and DOT with air travel complaints: How to File a Consumer Complaint and Use Government Databases.

Keeping Track of Your Money:

Credit Reports, Credit Scores, and Identity Theft:

Common Consumer Problems:

Please note that these tips are not intended as, nor should they be construed as, legal advice. If you need legal advice dealing with a consumer problem, consult an attorney.

Issue updates

News Release | U.S. PIRG Education Fund | Consumer Protection

Proposed rule would remove unsafe, inclined infant sleepers from market

Despite more than 50 infant deaths from inclined sleepers, including the Fisher-Price Rock ‘n Play and the Kids II Rocking Sleeper, many versions of this type of product remain for sale and in homes. The U.S. Consumer Product Safety Commission (CPSC) is proposing a new rule that would virtually end the sale of inclined sleepers. 

> Keep Reading
News Release | U.S. PIRG Education Fund | Public Health, Consumer Protection

New analysis uncovers unsafe blood pressure medication distributed in US

A new analysis of publicly available information from the FDA by U.S. Public Interest Research Group Education Fund finds only 26 percent of a class of recalled blood pressure medications have been assessed for carcinogen contamiantion -- and the majority had some lots with higher levels than the FDA considers safe.

> Keep Reading
News Release | U.S. PIRG | Consumer Tips, Consumer Protection

Largest bank hack ever, of Capital One, exposes 100 million to identity theft

Everyone should assume that their social security number has been exposed between this breach and breaches of other major companies’ databases, such as Equifax’s. With that in mind, U.S. PIRG recommends all Americans should use their right by law to freeze their credit reports for free

> Keep Reading
News Release | U.S. PIRG Education Fund | Consumer Protection, Financial Reform

Equifax penalty is a “sweetheart deal” that leaves consumers at risk

Our response to Equifax paying a $650 million penalty for exposing the social security numbers of 148 million Americans to identity theft.

> Keep Reading
News Release | Illinois PIRG Education Fund | Consumer Protection

New report details multiple critical failures of the Peoples Gas pipe replacement program

Illinois PIRG Education Fund has released a new report, Tragedy of Errors, detailing multiple critical failures of the Peoples Gas pipe replacement program, and the failure of state policy makers to hold the utility company accountable on behalf of Chicago gas customers.

> Keep Reading

Pages

News Release | Illinois PIRG Education Fund | Consumer Protection

Year-end report demonstrates ongoing problems with Peoples Gas pipe replacement program

A year-end report filed Friday provides additional evidence that the troubled Peoples Gas pipe replacement program is a bad deal for Chicago gas customers. The gas utility’s System Modernization Program (SMP) is delivering less value for more money, making it so increasing numbers of customers can’t afford their gas bills. Furthermore, Peoples Gas is failing to adequately track or report on its program as ordered by the Illinois Commerce Commission (ICC).

> Keep Reading
News Release | Illinois PIRG Education Fund | Consumer Protection

Illinois Supreme Court decision maintains critical enforcement power of Illinois’ unique biometric privacy law

This morning, the Illinois Supreme Court reversed and remanded an appellate court decision in Rosenbach v. Six Flags, affirming citizens’ ability to enforce the unique Illinois Biometric Information Privacy Act (BIPA) when entities collect individuals’ biometric information without first acquiring informed consent. Illinois PIRG Education Fund filed an amicus brief in the case arguing for reversal and remand, along with the American Civil Liberties Union, the ACLU of Illinois, the Center for Democracy & Technology, the Chicago Alliance Against Sexual Exploitation, the Electronic Frontier Foundation, and Lucy Parsons Labs.

> Keep Reading
News Release | Illinois PIRG Education Fund | Consumer Protection

Court Blocks Release of Controversial Illinois Electric Market Study

The Circuit Court of Cook County granted a preliminary injunction on Monday preventing the Illinois Commerce Commission (ICC) and its chairman Brien Sheahan from releasing the controversial NextGrid study on the future of electric utility regulations in Illinois. The court blocked the report until the conclusion of an ongoing lawsuit that alleges the study process violated Illinois law.

> Keep Reading
News Release | U.S. PIRG Education Fund | Consumer Protection

Fiat Chrysler Settlement Fails to Protect Consumers

While we are glad that Fiat Chrysler is paying something for damaging the health of Americans and deceiving customers, this settlement does not go far enough. It neither ensures these violations of the public trust won’t happen again nor makes consumers whole.

> Keep Reading
News Release | Illinois PIRG | Consumer Protection

New Guide Helps Consumers Get Great Deals on Refurbished Electronics

Illinois PIRG releases holiday guide to buying repaired or refurbished electronics with confidence they will last

> Keep Reading

Pages

News Release | US PIRG

Johnson & Johnson Consumer Inc. said Wednesday it’s voluntarily recalling all lots of five types of Neutrogena and Aveeno aerosol sunscreen after internal testing showed “low levels of benzene” -- which can cause cancer -- in some samples. J&J also said consumers should stop using the sunscreen.

News Release | US PIRG

Johnson & Johnson Consumer Inc. said Wednesday it’s voluntarily recalling all lots of five types of Neutrogena and Aveeno aerosol sunscreen after internal testing showed “low levels of benzene” -- which can cause cancer -- in some samples. J&J also said consumers should stop using the sunscreen.

News Release | US PIRG

Starting Thursday, many families with children under 18 will start getting monthly payments as part of the American Rescue Plan that became law this spring. Eligible families will get payments every month through December by direct deposit or by paper checks or preloaded debit cards that come in the mail. These payments will add up to half the child tax credit you should be entitled to for 2021; you can claim the rest next year when you file your tax return.

Blog Post

If you’re stunned that safety standards for inclined sleepers weren’t required before, get this: The new rules don’t take effect for a year. That’s one of the problems in the world of infant sleep.

News Release | US PIRG

In an effort to protect infants from unsafe consumer products, the U.S. House of Representatives on Wednesday passed the Safe Sleep for Babies Act of 2021.

View AllRSS Feed

Support us

Your tax-deductible donation supports Illinois PIRG Education Fund’s work to educate consumers on the issues that matter, and the powerful interests that are blocking progress.

Learn More

You can also support Illinois PIRG Education Fund’s work through bequests, contributions from life insurance or retirement plans, securities contributions and vehicle donations. 




Illinois PIRG Education Fund is part of The Public Interest Network, which operates and supports organizations committed to a shared vision of a better world and a strategic approach to social change.