Protecting renters

Problems arising from rental relationships can be especially upsetting when the home becomes an extension of the day's frustrations, rather than a refuge from them. Some landlords neglect maintenance, while others habitually enter without notice. Even those fortunate enough to avoid major issues may sometimes find it difficult to recover the security deposit. Although landlords often have the upper hand, tenants may still come out on top if they are savvy, informed consumers.

  1. If you have never met a potential landlord in person: a) never send them money by wire transfer, and b) never give them private financial information (such as your social security number, bank account numbers, credit card numbers). Beware any potential landlord who makes such requests.1
  2. Carefully inspect the exact unit that you want to rent, not just a model unit. Open every door and closet, note any odd smells or noises, check for deadbolt locks, and confirm there are adequate exits in case of emergency.
  3. Read the lease contract carefully to make sure you can live with everything that is (or isn't) there. If the landlord makes additional promises, they need to be written on the lease document before signing. Never rent without signing a lease.2
  4. Take video and/or photos of the unit during the walk-through with the landlord. The more photos, the better—if your landlord later tries to withhold your security deposit for existing damage, you will have proof that you were not responsible for it.3  
  5. Buy renter's insurance whether or not the landlord requires it, and make sure it is “replacement cost” insurance. A typical policy may cost anywhere from $10-30/month, and could even be less inexpensive if bundled with a car or life insurance policy.4
  6. Do not allow your landlord to violate your right to notice before entry. Most jurisdictions require at least 24 hours notice before the landlord may enter—knowing the law in your area will make it easier for you to protect your privacy.
  7. Tell your landlord to make repairs. Landlords are required to provide basic amenities of habitability, which typically includes heat, water, electricity, cleanliness, and safety. If talking to the landlord isn't going anywhere, you may be able to remedy the situation by withholding a portion of the rent, calling the building inspector, or breaking the lease and moving out without penalty.
  8. If you need help with your specific situation, get free legal advice from your local branch of the Legal Services Corporation—they frequently specialize in landlord-tenant questions.

Additional Resources:

Student PIRGs: Renter's Rights       
Department of Housing and Urban Development (HUD): Tenant Rights

State-specific consumer guides for tenants:

Sources:

  1. FTC Consumer Website: http://www.consumer.ftc.gov/articles/0079-rental-listing-scams 
  2. HUD Renter's Guide: Ten Tips for Tenants: http://www.hud.gov/local/shared/working/r8/mf/topten.cfm?state=nd 
  3. NYC.gov Rental Tips Website: http://www.nyc.gov/html/dob/html/homeowners_and_tenants/renter_tips.shtml
  4. HUD Renter's Guide: Ten Tips for Tenants: http://www.hud.gov/local/shared/working/r8/mf/topten.cfm?state=nd

Issue updates

News Release | Illinois PIRG Education Fund | Consumer Protection

Illinois Attorney General demands online marketplaces end coronavirus price gouging

Illinois Attorney General Kwame Raoul is calling on the country’s top online marketplaces to crack down on price gouging amidst the novel coronavirus (COVID-19) outbreak. Raoul joined a bipartisan group of 33 attorneys general, led by Pennsylvania Attorney General Josh Shapiro along with co-leading Attorneys General Hector Balderas (NM), William Tong (CT), and T.J. Donovan (VT), in sending a letter today urging the companies -- Amazon, Craigslist, eBay, Facebook and Walmart -- to quickly implement preventative measures on their platforms to ensure that consumers don’t get taken advantage of during this public health crisis.

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The Illinois Commerce Commission (ICC) ordered all public gas, electricity, water and sewage utilities in the state of Illinois to cease disconnections and waive late fees until May 1, or until the state of emergency is lifted. Adopting these policies is an important step, but it's also important that utilities let customers know about these policies and how customers will be impacted by them.

> Keep Reading
News Release | Illinois PIRG Education Fund | Consumer Protection

Illinois Commerce Commission orders utility disconnection moratorium

Today, the Illinois Commerce Commission passed several emergency orders in response to the Covid-19 pandemic, including placing temporary moratoriums on utility disconnections as well as on in-person solicitations by alternative retail electric and gas suppliers.

> Keep Reading
Blog Post | Consumer Protection

Utilities pause disconnections in response to pandemic | Eva Haraldsdottir

As more and more Illinoisans are forced to stay home from work by the COVID-19 outbreak, paying utility bills is a looming concern among many. Many will be faced with a combination of declining income and increased energy bills because of increased energy consumption while staying home.

> Keep Reading

Pages

News Release | Illinois PIRG Education Fund | Consumer Protection

Illinois Attorney General demands online marketplaces end coronavirus price gouging

Illinois Attorney General Kwame Raoul is calling on the country’s top online marketplaces to crack down on price gouging amidst the novel coronavirus (COVID-19) outbreak. Raoul joined a bipartisan group of 33 attorneys general, led by Pennsylvania Attorney General Josh Shapiro along with co-leading Attorneys General Hector Balderas (NM), William Tong (CT), and T.J. Donovan (VT), in sending a letter today urging the companies -- Amazon, Craigslist, eBay, Facebook and Walmart -- to quickly implement preventative measures on their platforms to ensure that consumers don’t get taken advantage of during this public health crisis.

> Keep Reading
News Release | Illinois PIRG Education Fund | Consumer Protection

Illinois Commerce Commission orders utility disconnection moratorium

Today, the Illinois Commerce Commission passed several emergency orders in response to the Covid-19 pandemic, including placing temporary moratoriums on utility disconnections as well as on in-person solicitations by alternative retail electric and gas suppliers.

> Keep Reading
News Release | U.S. PIRG Education Fund | Consumer Protection

Coronavirus worry triggers most surgical mask, sanitizer prices to spike at least 50% on Amazon

As the Coronvirus outbreak became more widespread, the price of most of the sanitizers and masks rose at least 50 percent higher than the 90-day average. Even one in six products sold directly by Amazon saw prices rise at least 50 percent higher in February

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News Release | Illinois PIRG Education Fund | Consumer Protection

Year-end report: Struggling Peoples Gas pipe program once again behind schedule, over budget 

Peoples Gas released its fourth quarter report Tuesday on its troubled pipe replacement program, which was the subject of a highly critical Illinois PIRG Education Fund report last June. Peoples Gas’ own data shows that for the eighth consecutive quarter --  a period that spans every quarterly report on the project -- the program is behind schedule and over budget. 

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Pages

Report | Illinois PIRG Education Fund | Consumer Protection

Trouble in Toyland

For over 30 years, U.S. PIRG Education Fund has conducted an annual survey of toys to look for safety problems. This research has led to more than 150 toy recalls and other regulatory actions over the years. Our work has also helped educate the public and policymakers on the need for continued action to protect the health and well-being of children. This year, we celebrate the 10th anniversary of the Consumer Product Safety Improvement Act (CPSIA) passing, which strengthened protections against dangerous consumer products. 

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Report | Illinois PIRG Education Fund | Consumer Protection

Trouble in Toyland 2017

For over 30 years, U.S. PIRG Education Fund has conducted an annual survey of toy safety, which has led to over 150 recalls and other regulatory actions over the years, and has helped educate the public and policymakers on the need for continued action to protect the health and wellbeing of children.

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Report | U.S. PIRG Education Fund | Consumer Protection

Lead In Fidget Spinners

While lead in toys has become less prevalent in recent years, U.S. PIRG Education Fund tested several models of one of today’s hottest toys, fidget spinners, for the toxic heavy metal. Laboratory results indicated that two fidget spinners purchased at Target and distributed by Bulls i Toy, L.L.C. contained extremely high levels of lead. U.S. PIRG Education Fund calls on Target and Bulls i Toy to immediately recall these two fidget spinners and investigate how such high levels of lead were found in these toys. Also, we call on the U.S.

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Report | Illinois PIRG Education Fund | Consumer Protection

Older Consumers in the Financial Marketplace

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Report | Illinois PIRG Education Fund | Consumer Protection

Protecting Those Who Serve

An analysis of more than 44,000 complaints submitted by active duty servicemembers and military veterans to the Consumer Financial Protection Bureau (CFPB) and contained in its Consumer Complaint Database finds that mistreatment of servicemembers by financial companies is widespread.

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Blog Post | Consumer Protection

Public Utilities Need to Clearly Communicate COVID-19 Policies to their Customers | Eva Haraldsdottir

The Illinois Commerce Commission (ICC) ordered all public gas, electricity, water and sewage utilities in the state of Illinois to cease disconnections and waive late fees until May 1, or until the state of emergency is lifted. Adopting these policies is an important step, but it's also important that utilities let customers know about these policies and how customers will be impacted by them.

> Keep Reading
Blog Post | Consumer Protection

Utilities pause disconnections in response to pandemic | Eva Haraldsdottir

As more and more Illinoisans are forced to stay home from work by the COVID-19 outbreak, paying utility bills is a looming concern among many. Many will be faced with a combination of declining income and increased energy bills because of increased energy consumption while staying home.

> Keep Reading
Blog Post | Consumer Protection

Peoples Gas Engineering Study Ignores the Tough Questions | Abe Scarr

On Friday, Peoples Gas submitted an engineering study to the Illinois Commerce Commission. The study gives Peoples Gas, the Commission, and the public the first empirical look at the condition of the Peoples Gas distribution system in decades. That’s critically important information as Peoples Gas continues to run its troubled pipe replacement program.

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Blog Post | Consumer Protection

ID Theft & Privacy Checklists | Mike Litt

Today, we're releasing our revamped Identity Theft and Online Privacy resources.

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Blog Post | Consumer Protection

Protecting Consumer Privacy in the Courts | Abe Scarr

 

Along with other consumer and privacy advocacy organizations, we filed an amicus brief defending Illinois' unique-in-the-nation biometric privacy law.

> Keep Reading

Pages

News Release | Illinois PIRG Education Fund

Illinois Attorney General Kwame Raoul is calling on the country’s top online marketplaces to crack down on price gouging amidst the novel coronavirus (COVID-19) outbreak. Raoul joined a bipartisan group of 33 attorneys general, led by Pennsylvania Attorney General Josh Shapiro along with co-leading Attorneys General Hector Balderas (NM), William Tong (CT), and T.J. Donovan (VT), in sending a letter today urging the companies -- Amazon, Craigslist, eBay, Facebook and Walmart -- to quickly implement preventative measures on their platforms to ensure that consumers don’t get taken advantage of during this public health crisis.

Blog Post

The Illinois Commerce Commission (ICC) ordered all public gas, electricity, water and sewage utilities in the state of Illinois to cease disconnections and waive late fees until May 1, or until the state of emergency is lifted. Adopting these policies is an important step, but it's also important that utilities let customers know about these policies and how customers will be impacted by them.

News Release | Illinois PIRG Education Fund

Today, the Illinois Commerce Commission passed several emergency orders in response to the Covid-19 pandemic, including placing temporary moratoriums on utility disconnections as well as on in-person solicitations by alternative retail electric and gas suppliers.

Blog Post

As more and more Illinoisans are forced to stay home from work by the COVID-19 outbreak, paying utility bills is a looming concern among many. Many will be faced with a combination of declining income and increased energy bills because of increased energy consumption while staying home.

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