Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

Illinois PIRG Education Fund’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 27 years, Illinois PIRG Education Fund’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for buying safer toys.

BIGGER BANKS, BIGGER FEES

In April, Illinois PIRG Education Fund released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

News Release | U.S. PIRG | Consumer Tips, Consumer Protection

Largest bank hack ever, of Capital One, exposes 100 million to identity theft

Everyone should assume that their social security number has been exposed between this breach and breaches of other major companies’ databases, such as Equifax’s. With that in mind, U.S. PIRG recommends all Americans should use their right by law to freeze their credit reports for free

> Keep Reading
News Release | U.S. PIRG Education Fund | Consumer Protection, Financial Reform

Equifax penalty is a “sweetheart deal” that leaves consumers at risk

Our response to Equifax paying a $650 million penalty for exposing the social security numbers of 148 million Americans to identity theft.

> Keep Reading
News Release | Illinois PIRG Education Fund | Consumer Protection

New report details multiple critical failures of the Peoples Gas pipe replacement program

Illinois PIRG Education Fund has released a new report, Tragedy of Errors, detailing multiple critical failures of the Peoples Gas pipe replacement program, and the failure of state policy makers to hold the utility company accountable on behalf of Chicago gas customers.

> Keep Reading
News Release | Illinois PIRG Education Fund | Consumer Protection

Struggling Peoples Gas pipe program once again over budget, behind schedule

As its long-troubled pipe replacement program comes under increased scrutiny from the Chicago City Council, Peoples Gas filed its first 2019 quarterly program report to the Illinois Commerce Commission Wednesday. It shows that the program is once again over budget and behind schedule. Adding insult to injury, at least 7 percent of the average March residential customer bill is going toward pipe replacement work.

> Keep Reading
News Release | U.S. PIRG Education Fund | Consumer Protection

Fisher-Price recalls nearly 5 million potentially deadly Rock n’Play sleepers

Fisher-Price recalled 4.7 million Rock n’Play baby sleepers on Friday. U.S. PIRG Consumer Watchdog Adam Garber issued a response: "“While we’re pleased that Fisher-Price is finally recalling these dangerous sleepers, 30 deaths in 10 years is 30 deaths too many and 10 years too late."

> Keep Reading

Pages

News Release | U.S. PIRG | Consumer Tips, Consumer Protection

Largest bank hack ever, of Capital One, exposes 100 million to identity theft

Everyone should assume that their social security number has been exposed between this breach and breaches of other major companies’ databases, such as Equifax’s. With that in mind, U.S. PIRG recommends all Americans should use their right by law to freeze their credit reports for free

> Keep Reading
News Release | U.S. PIRG Education Fund | Consumer Protection, Financial Reform

Equifax penalty is a “sweetheart deal” that leaves consumers at risk

Our response to Equifax paying a $650 million penalty for exposing the social security numbers of 148 million Americans to identity theft.

> Keep Reading
News Release | Illinois PIRG Education Fund | Consumer Protection

New report details multiple critical failures of the Peoples Gas pipe replacement program

Illinois PIRG Education Fund has released a new report, Tragedy of Errors, detailing multiple critical failures of the Peoples Gas pipe replacement program, and the failure of state policy makers to hold the utility company accountable on behalf of Chicago gas customers.

> Keep Reading
News Release | Illinois PIRG Education Fund | Consumer Protection

Struggling Peoples Gas pipe program once again over budget, behind schedule

As its long-troubled pipe replacement program comes under increased scrutiny from the Chicago City Council, Peoples Gas filed its first 2019 quarterly program report to the Illinois Commerce Commission Wednesday. It shows that the program is once again over budget and behind schedule. Adding insult to injury, at least 7 percent of the average March residential customer bill is going toward pipe replacement work.

> Keep Reading
News Release | U.S. PIRG Education Fund | Consumer Protection

Fisher-Price recalls nearly 5 million potentially deadly Rock n’Play sleepers

Fisher-Price recalled 4.7 million Rock n’Play baby sleepers on Friday. U.S. PIRG Consumer Watchdog Adam Garber issued a response: "“While we’re pleased that Fisher-Price is finally recalling these dangerous sleepers, 30 deaths in 10 years is 30 deaths too many and 10 years too late."

> Keep Reading

Pages

Report | Illinois PIRG Education Fund | Food

How Safe Is Our Food?

Americans rely on a vast network of farms and businesses to provide safe food daily. But in recent years, a string of high-profile recalls ranging from romaine lettuce to millions of pounds of beef to Ritz and Goldfish crackers has called into question the system developed to ensure safe food reaches people’s plates. 

> Keep Reading
Report | Illinois PIRG Education Fund | Consumer Protection

Trouble in Toyland

For over 30 years, U.S. PIRG Education Fund has conducted an annual survey of toys to look for safety problems. This research has led to more than 150 toy recalls and other regulatory actions over the years. Our work has also helped educate the public and policymakers on the need for continued action to protect the health and well-being of children. This year, we celebrate the 10th anniversary of the Consumer Product Safety Improvement Act (CPSIA) passing, which strengthened protections against dangerous consumer products. 

> Keep Reading
Report | Illinois PIRG Education Fund | Consumer Protection

Trouble in Toyland 2017

For over 30 years, U.S. PIRG Education Fund has conducted an annual survey of toy safety, which has led to over 150 recalls and other regulatory actions over the years, and has helped educate the public and policymakers on the need for continued action to protect the health and wellbeing of children.

> Keep Reading
Report | U.S. PIRG Education Fund | Consumer Protection

Lead In Fidget Spinners

While lead in toys has become less prevalent in recent years, U.S. PIRG Education Fund tested several models of one of today’s hottest toys, fidget spinners, for the toxic heavy metal. Laboratory results indicated that two fidget spinners purchased at Target and distributed by Bulls i Toy, L.L.C. contained extremely high levels of lead. U.S. PIRG Education Fund calls on Target and Bulls i Toy to immediately recall these two fidget spinners and investigate how such high levels of lead were found in these toys. Also, we call on the U.S.

> Keep Reading
Report | Illinois PIRG Education Fund | Consumer Protection

Older Consumers in the Financial Marketplace

Older Americans are at risk of harm from predatory financial behavior. An analysis of more than 72,000 financial complaints submitted by older Americans (those 62 years of age and older) to the Consumer Financial Protection Bureau (CFPB) and contained in its Consumer Complaint Database suggests that mistreatment of older Americans by financial companies is widespread.

> Keep Reading

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Blog Post | Consumer Protection

ID Theft & Privacy Checklists | Mike Litt

Today, we're releasing our revamped Identity Theft and Online Privacy resources.

> Keep Reading
Blog Post | Consumer Protection

Protecting Consumer Privacy in the Courts | Abe Scarr

 

Along with other consumer and privacy advocacy organizations, we filed an amicus brief defending Illinois' unique-in-the-nation biometric privacy law.

> Keep Reading
Blog Post | Consumer Protection

The most efficient policeman | Abe Scarr

This morning, Illinois PIRG Education Fund and Glidepath Development, a renewable energy and energy storage developer, filed a complaint in Cook County Circuit Court against the Illinois Commerce Commission. The complaint alleges that the Commission has violated the Illinois Open Meetings Act in its management of the Next Grid study.

> Keep Reading
Blog Post | Consumer Protection

Update on Troubled Peoples Gas Pipe Replacement Program | Abe Scarr

This morning, the Illinois Commerce Commission (ICC) approved a settlement regarding 2014 spending on its troubled pipe replacement program. The settlement itself is a good outcome for ratepayers, but a far cry from the necessary reforms to the pipe replacement program itself.

> Keep Reading
Blog Post | Consumer Protection

Public Comment on the Peoples Gas Accelerated Main Replacement Program | Abe Scarr

I prepared a public comment before the Illinois Commerce Commission, opposing their plan to approve an increase in spending on the troubled Peoples Gas pipe replacement program. The Commission denied my request to make an oral comment. They did not give me a reason why.

> Keep Reading

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News Release | U.S. PIRG

Everyone should assume that their social security number has been exposed between this breach and breaches of other major companies’ databases, such as Equifax’s. With that in mind, U.S. PIRG recommends all Americans should use their right by law to freeze their credit reports for free

News Release | U.S. PIRG Education Fund

Our response to Equifax paying a $650 million penalty for exposing the social security numbers of 148 million Americans to identity theft.

News Release | Illinois PIRG Education Fund

Illinois PIRG Education Fund has released a new report, Tragedy of Errors, detailing multiple critical failures of the Peoples Gas pipe replacement program, and the failure of state policy makers to hold the utility company accountable on behalf of Chicago gas customers.

News Release | Illinois PIRG Education Fund

As its long-troubled pipe replacement program comes under increased scrutiny from the Chicago City Council, Peoples Gas filed its first 2019 quarterly program report to the Illinois Commerce Commission Wednesday. It shows that the program is once again over budget and behind schedule. Adding insult to injury, at least 7 percent of the average March residential customer bill is going toward pipe replacement work.

News Release | U.S. PIRG Education Fund

Fisher-Price recalled 4.7 million Rock n’Play baby sleepers on Friday. U.S. PIRG Consumer Watchdog Adam Garber issued a response: "“While we’re pleased that Fisher-Price is finally recalling these dangerous sleepers, 30 deaths in 10 years is 30 deaths too many and 10 years too late."

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