Consumer Protection

Report | Illinois PIRG Education Fund | Consumer Protection

Debt Collectors, Debt Complaints

This is the fifth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about debt collection, with the aim of uncovering patterns in the problems consumers are experiencing with debt collectors and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

News Release | Illinois PIRG Education Fund | Consumer Protection

Report: Mistaken Identity Tops Debt Collection Complaints

Debt collectors trying to collect debt from the wrong person were the top source of complaints to the Consumer Financial Protection Bureau (CFPB), according to a report released today by the Illinois PIRG Education Fund.

News Release | Illinois PIRG Education Fund | Consumer Protection

Survey Shows Students Opting Out Of Buying Textbooks

In recent years, alternatives to new, print textbooks have become widely available through rental programs, used book markets, and e-textbooks, which are digital versions of print books. While these options offer students upfront savings, their prices are still dictated by the prices of the new print editions.

News Release | Illinois PIRG Education Fund | Consumer Protection

Report: Capital One Most-Complained-About Credit Card Company in Illinois

Illinois consumers file more complaints about Capital One than any other credit card company, according to a report released today by Illinois PIRG Education Fund. The report looked at data from the Consumer Financial Protection Bureau’s (CFPB) public Consumer Complaints Database.

Report | Illinois PIRG Education Fund | Consumer Protection

Credit Cards, Consumer Complaints

Despite the benefits to consumers brought by enactment of the Credit Card Accountability Responsibility and Disclosure (Credit CARD) Act of 2009, consumer complaints about credit cards remain common.

News Release | Illinois PIRG Education Fund | Consumer Protection

New CFPB rules will protect homebuyers and homeowners

On Friday, January 10, 2014 new Consumer Financial Protection Bureau (CFPB) rules will go into effect that will help protect homeowners and homebuyers from the mortgage abuses that led to the housing crisis.

News Release | Illinois PIRG Education Fund | Consumer Protection

Survey Finds Dangerous Toys on Store Shelves

Dangerous or toxic toys can still be found on America’s store shelves, according to Illinois Public Interest Research Group Education Fund’s 28th annual Trouble in Toyland report.  The survey of hazardous toys found that despite recent progress, consumers must still be wary when shopping this holiday season.

Report | Illinois PIRG Education Fund | Consumer Protection

Trouble In Toyland

In this report, U.S. PIRG provides safety guidelines for consumers when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards.

News Release | Illinois PIRG Education Fund | Consumer Protection

Report: In Illinois, Experian Gets Big Complaints

A new report by Illinois PIRG Education Fund found that the most complained-about credit reporting agency in Illinois is Experian, and that Illinois ranks 27th nationally in credit report complaints per 100,000 residents.

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