Consumer Protection

News Release | Illinois PIRG Education Fund | Consumer Protection, Higher Ed

Senator Durbin joins consumer group to educate students about common tricks and traps of campus financial products

As classes begin for thousands of students across Illinois this week, Illinois PIRG Education Fund released tips for college students to avoid the tricks and traps of campus financial products that can make the cost of college even higher.

Student Tip Sheet: Campus Financial Products

Tips for college students to avoid the tricks and traps of campus financial products that can make the cost of college even higher.

We oppose merger between giants Comcast & Time Warner Cable

By | Ed Mierzwinski
Consumer Program Director

Along with a number of state PIRGs, we have joined the Consumer Federation of America in a petition to deny the merger of cable/Internet giants Comcast & Time Warner Cable. The petition argues that the FCC must deny the merger, which would perpetuate unrestrained cable price increases, allow terrible service to deteriorate further and stifle innovation.

News Release | Illinois PIRG | Consumer Protection

CONSUMERS AT RISK: TIPS WHEN EXPERIENCING A DATA SECURITY BREACH

In light of today's announcement by the Department of Homeland Security that more than 1,000 businesses have been affected by the same cyber attack that hit Target, Illinois PIRG has tips to share with consumers.

Madigan Files Lawsuits Against Alleged Student Debt Scammers

Illinois Attorney General Lisa Madigan filed lawsuits on Monday against two companies she claims exploit people struggling to repay student loan debts.

Since its formation in 2011, the Consumer Financial Protection Bureau (CFPB) has proven itself a worthy cop on the financial beat: It has already returned more than $1.5 billion in unfair bank and credit card fees to consumers. Yet too many people may still be unsure how to get the most out of this new federal agency.

Report | Illinois PIRG Education Fund | Consumer Protection

The Unfriendly Skies

It seems as if every consumer has an airline travel story—how they were trapped on the tarmac, tricked by fees, missed their connection, or lost their bag. What many consumers don’t know is that they have a number of new rights as well as a right to complain, both to the airline and to the government. This report tracks five years of consumer complaints and highlights which airlines received the most complaints and what kinds of complaints were most common.

News Release | Illinois PIRG Education Fund | Consumer Protection

Report: Spirit Is Most Complained-About Airline

Spirit Airlines passengers are most likely to complain about their experience, according to a report released today by the Illinois PIRG Education Fund. Among major airlines, Spirit generates the most complaints for its size and generates an increasing number of complaints each year. Other most-complained about firms include Frontier Airlines, United Airlines, and American Airlines.

News Release | Illinois PIRG | Consumer Protection

How To Protect Yourself From the "Heartbleed" Bug

"Heartbleed" bug affects 2/3rds of websites on the internet.  Here is what you need to know to protect yourself:

Your Rights as an Air Traveler

Here’s a quick roundup of your rights concerning flight delays, cancellations, and what to do if the airline loses your bag.

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