Consumer Protection

Report | Illinois PIRG Education Fund | Consumer Protection

Why You Should Get a Security Freeze BEFORE Your Information is Stolen

The first defense against any kind of identity theft is to be vigilant about protecting your personal information by taking steps like creating secure passwords, installing anti-virus and
anti-malware software, and shredding personal documents. However, if and when someone does steal enough of your information to commit identity theft, there is really only one type that you can stopbefore it happens: New account identity theft, where someone opens a new account in your name. All other types of identity theft and fraud, at best, can only be detected after the fact.
Unfortunately, the services and steps that are most offered and recommended to consumers are the ones that only detect identity theft or fraud but don’t stop it.

Tips for T-Mobile/Experian Data Breach Victims

By | Abe Scarr
Director

Reports indicate Experian lost data for 15 million customers and applicants of the wireless phone company T-Mobile, including names, addresses and birth dates and social security numbers, among other information breached from the consumer files

Tips for Data Breach Victims

The first defense against any kind of identity theft is to be vigilant about protecting your personal information by taking steps like creating secure passwords, installing anti-virus and anti-malware software, and shredding personal documents. However, if and when someone does steal enough of your information to commit any form of identity theft there is really only one type of identity theft that you can stop before it happens: New account identity theft, where someone opens a new account in your name.

News Release | Illinois PIRG | Consumer Protection

Illinois PIRG Questions Experian/T-Mobile Giving Experian Breach Victims Credit Monitoring

In the wake of a massive data breach affecting Experian’s computers holding 15 million files of T-Mobile customers and applicants, we question why the firms are offering credit monitoring instead of paying to place credit, or security, freezes on all three of each victim’s credit reports. Only the security or credit freeze, available in any state, stops new account identity theft. Potential victims should freeze all of their “Big 3” credit reports from Experian, Equifax and TransUnion.

News Release | U.S. PIRG | Consumer Protection

Over 7,000 Comments Submitted to Department of Labor

Every year, over $17 billion is lost from retirement savings to fees and charges, according to the Council of Economic Advisors. Today, we submitted over 7,000 PIRG member comments urging the U.S. Department of Labor to finalize a strong rule requiring retirement advisors to put the interests of their customers first. We also submitted a detailed expert comment of our own in the important "conflicted advice" rulemaking.

News Release | Illinois PIRG Education Fund | Consumer Protection, Financial Reform

Top 10 List: How the CFPB Works for Consumers

The Consumer Financial Protection Bureau (CFPB) turns 4 today. To celebrate and increase public awareness of the agency, Illinois PIRG Education Fund released a new webpage, “Meet the CFPB: Just Ten of the Ways It Works for You.”

The CFPB is 4 years old and has a lot to show for it!

By | Ed Mierzwinski
Consumer Program Director

Tuesday, July 21, marks four years to the day since the Consumer Financial Protection Bureau opened its doors to protect consumers and make financial markets work. We've summarized some of the ways CFPB works for you on a new web page.

How the CFPB’s Data Keeps Getting Better and Better

By | Mike Litt
Consumer Program Advocate

As the CFPB turns 4 years old on July 21, here is some information on how it works for you and how we at PIRG use its data to produce reports, such as our new report on mortgage complaints to the CFPB. We've also got some photos from the Americans for Financial Reform "CFPB at 4" event.

News Release | Illinois PIRG Education Fund | Consumer Protection

New Report: Mortgage Problems Rank #1 at CFPB for Consumer Complaints

Mortgage problems were the top source of complaints to the Consumer Financial Protection Bureau (CFPB), according to a report released today by the Illinois PIRG Education Fund.

Report | Illinois PIRG Education Fund | Consumer Protection

Mortgages and Mortgage Complaints

This is the sixth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about mortgages, with the aim of uncovering patterns in the problems consumers are experiencing with mortgage originators and servicers.

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