Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

Illinois PIRG Education Fund’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 27 years, Illinois PIRG Education Fund’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for buying safer toys.

BIGGER BANKS, BIGGER FEES

In April, Illinois PIRG Education Fund released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Blog Post | Consumer Protection

Protecting Consumers from Runaway Gas Bills | Abe Scarr

The Illinois Commerce Commission is considering action that could hike Chicago gas bills for decades to come.

> Keep Reading
Blog Post | Consumer Protection

Protecting Consumers from Runaway Gas Bills | Abe Scarr

The Illinois Commerce Commission is considering action that could hike Chicago gas bills for decades to come.

> Keep Reading
News Release | Illinois PIRG Education Fund | Consumer Protection

31st Annual Survey Finds Recalled Toys in Online Stores

Some toys that have been recalled for lead, powerful magnets, or other hazards may still be available for sale in online stores, according to Illinois Public Interest Research Group Education Fund’s 31st annual Trouble in Toyland report. The survey of potentially hazardous toys found that consumers should be wary when shopping this holiday season.

> Keep Reading
Report | Illinois PIRG Education Fund | Consumer Protection

Trouble in Toyland 2016

For over 30 years, U.S. PIRG Education Fund has conducted an annual survey of toy safety, which has led to over 150 recalls and other regulatory actions over the years, and has helped educate the public and policymakers on the need for continued action to protect the health and wellbeing of children.

> Keep Reading
News Release | Illinois PIRG Education Fund | Consumer Protection

Statement on Record $100 Million CFPB Penalty Order Against Wells Fargo Bank For Illegal Sales Practices

On September 8 the Consumer Financial Protection Bureau (CFPB) announced a record $100 million civil penalty plus consumer restitution against Wells Fargo, among the  nation’s largest banks, for a series of unfair and abusive sales practices by thousands of employees that included opening secret accounts for hundreds of thousands of existing customers, solely to meet sales goals to receive financial incentives.

> Keep Reading

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News Release | Illinois PIRG Education Fund | Consumer Protection

31st Annual Survey Finds Recalled Toys in Online Stores

Some toys that have been recalled for lead, powerful magnets, or other hazards may still be available for sale in online stores, according to Illinois Public Interest Research Group Education Fund’s 31st annual Trouble in Toyland report. The survey of potentially hazardous toys found that consumers should be wary when shopping this holiday season.

> Keep Reading
News Release | Illinois PIRG Education Fund | Consumer Protection

Statement on Record $100 Million CFPB Penalty Order Against Wells Fargo Bank For Illegal Sales Practices

On September 8 the Consumer Financial Protection Bureau (CFPB) announced a record $100 million civil penalty plus consumer restitution against Wells Fargo, among the  nation’s largest banks, for a series of unfair and abusive sales practices by thousands of employees that included opening secret accounts for hundreds of thousands of existing customers, solely to meet sales goals to receive financial incentives.

> Keep Reading
News Release | Illinois PIRG Education Fund | Consumer Protection

Analysis of Payday Complaints Reveals Need for Stronger Federal Protections

Consumer complaints about payday loans to the Consumer Financial Protection Bureau (CFPB) show a critical need for strengthening the agency’s proposed rule to rein in payday loans and other high-cost lending, according to a report released today by the Illinois PIRG Education Fund.

> Keep Reading
News Release | Illinois PIRG Education Fund | Consumer Protection

Report: As solar explodes nationwide, Illinois lags behind

With one solar panel in the state for every 49 people, Illinois remained near the bottom of an annual ranking of solar power capacity, and Commonwealth Edison (ComEd) would just as soon keep it that way, regarding rooftop solar as a threat to their bottom line and business model.

> Keep Reading
News Release | U.S.PIRG Education Fund | Consumer Protection, Make VW Pay, Transportation

Framework for VW Settlement Announced

Statement by Mike Litt, Consumer Program Advocate at U.S. PIRG Education Fund, on todays announced VW settlement. For more details on what a strong settlement agreement ought to look like, please see the open letter that we released earlier this week with other consumer and environmental groups.

> Keep Reading

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Report | Illinois PIRG Education Fund | Consumer Protection

Trouble in Toyland 2016

For over 30 years, U.S. PIRG Education Fund has conducted an annual survey of toy safety, which has led to over 150 recalls and other regulatory actions over the years, and has helped educate the public and policymakers on the need for continued action to protect the health and wellbeing of children.

> Keep Reading
Report | Illinois PIRG Education Fund | Consumer Protection

Predatory Loans & Predatory Loan Complaints

This is the seventh in a series of reports that review complaints to the Consumer Financial Protection Bureau. In this report, we explore consumer complaints about predatory loans, categorized in the database as payday loans, installment loans, and auto title loans.

> Keep Reading
Report | Illinois PIRG Education Fund | Consumer Protection

Lighting the Way

American solar energy is booming. Hundreds of thousands more Americans each year are experiencing the environmental and consumer benefits of clean energy from the sun, often generated right on the rooftops of their homes or places of business.Yet while strong policies have helped to grow solar energy in the U.S., some utilities and fossil fuel companies are now working to limit the growth of distributed solar energy.

> Keep Reading
Report | Illinois PIRG Education Fund | Consumer Protection

Trouble In Toyland

For 30 years, Illinois PIRG Education Fund has conducted an annual survey of toy safety, which has led to over 150 recalls and other regulatory actions over the years, and has helped educate the public and policymakers on the need for continued action to protect the health and wellbeing of children.

> Keep Reading
Report | Illinois PIRG Education Fund | Consumer Protection

Why You Should Get a Security Freeze BEFORE Your Information is Stolen

The first defense against any kind of identity theft is to be vigilant about protecting your personal information by taking steps like creating secure passwords, installing anti-virus and
anti-malware software, and shredding personal documents. However, if and when someone does steal enough of your information to commit identity theft, there is really only one type that you can stopbefore it happens: New account identity theft, where someone opens a new account in your name. All other types of identity theft and fraud, at best, can only be detected after the fact.

> Keep Reading

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Blog Post | Consumer Protection

Protecting Consumers from Runaway Gas Bills | Abe Scarr

The Illinois Commerce Commission is considering action that could hike Chicago gas bills for decades to come.

> Keep Reading
Blog Post | Consumer Protection

Protecting Consumers from Runaway Gas Bills | Abe Scarr

The Illinois Commerce Commission is considering action that could hike Chicago gas bills for decades to come.

> Keep Reading
Blog Post | Consumer Protection

Consumers Count: Five years of the CFPB standing up for consumers | Kathryn Lee

This week, the Consumer Financial Protection Bureau turns five years old! As part of our efforts to tell more people about the CFPB, we're cross-posting this video blog and comments written by Zixta Q. Martinez of the CFPB (check out the infographic at the end, too!).

> Keep Reading
Blog Post | Public Health, Food

A nationwide call: KFC, help save antibiotics! | Anya Vanecek

Over eighty organizations and hundreds of consumers launched a call for KFC to switch to selling chicken raised without routine antibiotics. 

> Keep Reading
Blog Post | Consumer Protection

30 Years of "Trouble in Toyland," 30 Years of Safety Improvements | Anna Low-Beer

Every year, U.S. PIRG Education Fund releases Trouble in Toyland, a report on toy safety which examines toys bought at major national retailers, looking for safety hazards including toxic toys, choking hazards, labeling violations, powerful magnets, and excessibely loud toys. We continue to find these hazards on store shelves, which indicates the need for continued vigilance and adequate enforcement of safety regulations. But despite lingering dangers, in the last 30 years, we've come a long way in terms of both policy and compliance with standards.

> Keep Reading

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